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My Account
Do I have to have an account to place an order?
No, you don't need an account to place an order. However, creating an account is quick and easy and comes with many benefits. With an account, you can track your order status, and view your order history, etc.
How do I see my previous orders?
To see your order history, visit our Account Page. You can also locate this page by clicking on the profile icon at the top of the page (available on both mobile and desktop). Once logged in, you'll have access to all your past orders. Additionally, you can update or add any shipping addresses you have on file.
How do I change my password?
If you need to change your password, follow these simple steps:
1. Go to the Log In page.
2. Click on the "Forgot Your Password?" link located below the login fields.
3. You will receive an email with instructions to reset your password.
If you encounter any issues, please contact us at support@felina.com for further assistance.
How do I unsubscribe from marketing emails / SMS?
To unsubscribe from our marketing emails, simply click the "unsubscribe" link at the bottom of any email you receive from us. Alternatively, you can email us at support@felina.com, and we will remove you from our email list.
To unsubscribe from SMS messages, just reply with "STOP" to any message you receive.
Can I delete my account?
Yes, you can delete your account. Please contact our Customer Support Team at support@felina.com, and we will assist you with the process.