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Orders
What payment methods do you accept?
We accept the following payment methods:
- All major credit cards
- PayPal
- Amazon Pay
- Apple Pay
- Afterpay
- Felina.com gift cards
Please note that we currently do not accept most prepaid cards, such as Visa gift cards or state-issued benefit cards.
Is my payment safe?
At Felina, we prioritize your online security. We utilize advanced SSL encryption technology to safeguard your credit card information and personal details during transmission through our systems. Rest assured, your payment is secure with us.
Can I make changes to my order?
We understand that mistakes happen, and we'll do our best to accommodate changes after your order has been placed. If you need to adjust the color, size, or shipping address due to an error during checkout, please contact us promptly at support@felina.com or use our live chat feature. We will do our best to exchange or update your order with your preferred size and color before shipping, subject to availability. We aim to resolve any issues promptly to ensure your satisfaction.
How do I use a discount code when placing an order?
To apply a discount code to your order, first add the desired items to your cart. During checkout, there will be an option to enter the discount code. Please note that some discount codes may not be combined with other offers or discounts. If you experience issues with applying the code, confirm that you meet all the requirements for the discount and that the code has not expired. If problems persist or you forget to apply your discount code, please contact our Customer Support Team at support@felina.com or use our chat for assistance.
How can I check if my gift card was applied to my order?
Upon placing an order with a gift card, you will see the amount applied immediately. If you are unsure whether the gift card has been applied, please contact us and we can verify this for you.
How long does order processing take?
Orders typically ship from our warehouse in Los Angeles, CA within 2-4 business days. Please note that our warehouse operates Monday to Friday, from 8:30 AM to 5:00 PM PST.
Once your order is fulfilled, you will receive a shipping confirmation email containing a tracking number. To track your order, visit: Felina Order Tracking
If you have not received this notification or if there are any discrepancies in the email address on file, please don't hesitate to contact us at support@felina.com. We're here to help!
How can I find my order number if I've lost my receipt?
If you've misplaced your receipt and have a Felina account, you can log in to find your order number(s) on the account page. If you do not have an account and need to find your order number, please contact our customer service. Provide any details you have such as the email or the name under which the order was placed, and we will help you recover your order number to proceed with any returns or questions regarding your order.
How do I track my order?
After your order has been placed you will receive an order confirmation. Once your order ships, we will send you a shipping confirmation email with a tracking link. You can track your package by visiting Felina Order Tracking or through the carrier’s website. Additionally, you can log into your account to view the status of all your orders.
If you need further assistance, please contact us via our on-site chat bot or email us at support@felina.com.
An item is missing from my order, what should I do?
We strive to provide the best possible experience, but occasionally mistakes happen. If an item is missing from your order, please contact us directly with your order number and the name of the missing item. We will investigate and resolve the issue promptly.
You can email us at support@felina.com or use our chat to speak with our Customer Support Team.